Is Age Verification required to make a purchase through the website?
Our commitment to preventing illegal sales to minors involves a 21+ Age Verification process upon checkout for all purchases.
Your Social Security Number is not required for age verification, however, providing your SSN will increase the accuracy of age verification, providing a quick and simple process. Your SSN and any other personal data will NOT be stored on our site.
There is no alternative option to making a purchase if you cannot pass the age verification process.
How long does the MYLÉ battery last after a full charge?
This is dependent on several factors, including how often you use your Devices & Disposables.
The MYLÉ Pod System Battery holds a 240 mAh.
The MYLÉ Mini Disposables holds a 240 mAh.
How do I properly store my MYLÉ Device?
When storing your MYLÉ device, your device should have a full charge, be disconnected from the outlet, and pods should be detached.
Your MYLÉ Device should always be out of the reach of children and pets.
Note: When storing your device, it is recommended to charge your MYLÉ device every few weeks.
How many puffs does each MYLÉ Pod contain?
MYLÉ Pods holds approximately 240 puffs per pod.
MYLÉ Disposables holds approximately 300 puffs per pod.
How do I properly charge my MYLÉ Device?
All MYLÉ Devices come with a Micro USB charging cable. It is recommended that you charge your device with the original Micro USB cable.
While the battery is charging, a green LED light will turn on and blink indicating the battery is charging.
When the battery is fully charged 3 green solid LED lights will be displayed.
How long will it take for my order to be delivered?
Orders are filled within 1-2 business days.
While we do our best to offer you the fastest shipping methods and rates, your order may be delivered between 1-3 business days, 3-5 business days, or 6-10 business days, depending on your location and your shipping method selection.
Upon order placement you will receive an email confirmation. Once your order has shipped, you will receive another email confirmation with tracking information.
Our standard shipping method is USPS for Domestic and FedEx for International, we ship Monday – Friday.
Note: Delivery dates shown upon checkout are only estimates provided by the carrier and may be affected by weather, national holidays, and some geographic locations.
What do I do if my package is damaged?
Please be sure to check the condition of your package before it is accepted.
If the package appears damaged upon delivery, please do not accept it, hand it back to the carrier so it is returned to us. If you discover that your package is damaged after it is delivered, please contact the Support.
Note: Any damaged or missing orders must be reported to MYLÉ within 72 hours of the delivery date. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our Return & Refund Policy.
What if my package has missing items from the order?
Should you find items missing from your package, we encourage you to first check the order receipt that is emailed to you or you can easily view it within My Account.
Orders may be shipped in separate packages in which you will receive a tracking number for each package.
If there is a missing item, please contact our support.
Note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery.
Does Dubai Vape offer Warranty?
Devices carry a 1-year warranty, Pods do not.
Note: Warranty is applicable in the UAE only.
What should I do if my Device is defective?
Can I return my product for a refund?
All products purchased through MYLÉ website can be returned for a refund, as long as the product is in its original packaging and unopened. All returns must be initialized within 7 days of the purchase.
For more information please visit our Return & Refunds page.
Can I cancel my order?
If you wish to cancel an order made through the MYLÉ website, please contact support as soon as possible and be sure to provide your order number.
Note: We aim to fill your order as soon as it’s placed. Therefore, we cannot guarantee we will be able to cancel your order on time.
What is anti-counterfeiting?
MYLÉ advises consumers to be cautious when purchasing devices or pods from unauthorized resellers.
All authorized MYLÉ products contain an anti-counterfeit label that is located on the product box.
To validate your MYLÉ product, please peel off the anti-counterfeit label and scan the QR code, or you can visit our Anti-counterfeit website and enter the code manually.
To learn more about anti-counterfeiting please visit the Anti-counterfeit page.
NOTE: MYLÉ is not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.